G.A.R.M.F.A.Q.

G.A.R.M. Co. Frequently Asked Questions

Welcome to the FAQ page of G.A.R.M. Company.

Below, we've compiled answers to some of the most commonly asked questions to help you make the most of our digital products designed for graphic designers and illustrators.

General Questions:

  1. How do I download my purchased products?

    • To access your purchased products, you'll need the email address you used when placing your order (Hint: it may be the same as your PayPal address).
    • Our download server automatically sends an email to the provided address, containing a unique download link for each individual order you've placed with us.
    • If you can't recall the email address used for your order or haven't received the download email, please don't hesitate to contact us. Be sure to let us know if you commonly use any other emails or if the order was placed under a different name, and we'll assist you in retrieving your downloads.

  2. What is your refund policy?

    • Our products are backed by the GARM Co. Product Satisfaction Guaranteed Warranty. If you're not satisfied with your purchase, you can Contact Us within a week of your purchase, and we will provide a full refund, no questions asked, as long as it meets our warranty conditions.

    • Please note: This warranty is limited to a 2-time use per customer and may not apply during our Black Week / Black Friday sale or for bundles discounted at <50% off.

  3. Understanding Our Discount Code Policy

    Q: Why isn't my discount code working when purchasing multiple products?

    A: At GARM Co, we offer an automatic 30% discount for purchases of four or more products. This discount is applied automatically at checkout and is not combinable with other discount codes you may have received, such as those from our newsletter. If you're buying four products and wish to benefit from the automatic discount, consider saving your additional discount code for a future purchase. For orders of fewer than four items, feel free to apply your unique discount code. Our system is set up to apply only one discount at a time to ensure smooth processing of your transaction.

Installation and Usage:

  1. How do I install brushes for Procreate?

    • To install brushes in Procreate, follow these steps:
      1. Download the brush file to your device.
      2. Open Procreate.
      3. Tap the "+" sign to create a new brush set.
      4. Tap "Import" and select the downloaded brush file.
      5. Your new brushes will be added to Procreate.

  2. How do I install brushes for Adobe Photoshop?

    • To install brushes in Adobe Photoshop, follow these steps:
      1. Download the brush file to your computer.
      2. Open Photoshop.
      3. Go to the "Brushes" panel.
      4. Click the gear icon and select "Import Brushes."
      5. Locate and select the downloaded brush file.
      6. Click "Load" to add the brushes to Photoshop.

  3. How do I install brushes for Adobe Illustrator?

    • To install brushes in Adobe Illustrator, follow these steps:
      1. Download the brush file to your computer.
      2. Open Illustrator.
      3. Go to the "Brushes" panel.
      4. Click the menu icon in the panel and select "Open Brush Library" > "Other Library."
      5. Locate and select the downloaded brush file.
      6. Your new brushes will be added to Illustrator.

  4. How do I install brushes for Affinity Designer?

    • To install brushes in Affinity Designer, follow these steps:
      1. Download the brush file to your computer.
      2. Open Affinity Designer.
      3. Go to the "Brushes" panel.
      4. Click the menu icon in the panel and select "Import Brushes."
      5. Locate and select the downloaded brush file.
      6. Click "Open" to add the brushes to Affinity Designer.

Palette Installation:

  1. How do I install palette files for Adobe products?

    • To install palette files in Adobe products (e.g., Adobe Illustrator), follow these steps:
      1. Download the palette file (CCLIB) to your computer.
      2. Open Adobe Illustrator.
      3. Go to the "Swatches" panel.
      4. Click the menu icon in the panel and select "Open Swatch Library" > "Other Library."
      5. Locate and select the downloaded palette file (CCLIB).
      6. Your new palette will be added to Adobe Illustrator.

  2. How do I install palette files for Procreate?

    • To install palette files in Procreate, follow these steps:
      1. Download the palette file to your device.
      2. Open Procreate.
      3. Tap on the "Color Disc" icon.
      4. Tap "Import" and select the downloaded palette file.
      5. Your new palette will be added to Procreate.

Contact Information:

If you have any further questions or need assistance, please feel free to Contact Us. Our dedicated customer support team is here to help you.